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As Featured on CUNA.org

Key trends in relationship banking

The relationship between credit union and member will look very different in the coming years, says Neff Hudson, vice president of corporate development, USAA. He addressed the AXFI Conference in Minneapolis.

 

As Featured on CUNA.org

Innovation advice from a mobile payments rock star

Chuck Davidson is the man behind Starbucks’ payments app, one of the most successful payments apps to date.

Today, nearly 30% of the coffee maker’s transactions occur through the app—which is “nuts,” Davidson says.

Davidson, who is now the head of customer engagement at Cardfree, discussed the development process behind the app during the AXFI Conference in Minneapolis.

 

As Featured on CUNA.org

Want better data? Ask your members for it

There is a new normal when it comes to customer loyalty, says Support EXP’s CEO Rhonda Sheets.

Sheets calls that new norm “Generation CX”—in other words, a generation that demands a different kind of consumer experience.

 

As Featured on Cuna.org

CU Ledger is a ‘true opportunity’ for CUs

Wandering through all the details about CU Ledger, distributed ledger technology, or blockchain might be a bit confusing.

But here’s what you need to know, says Best Innovation Group CEO John Best: “It is a true opportunity for credit unions.”

 

As Featured on Cuna.org

Prepare your CU for voice technology

Voice technology has not hit the tipping point yet, but it soon will and credit unions need to be ready, says Elizabeth Robins, product director at Best Innovation Group, a CUNA consulting partner.

 

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